CQC & Healthwatch England Launch ‘Because we all care’ Campaign
The Care Quality Commission and Healthwatch England, launched the Because we all care’ campaign, this month. The two organisations have joined forces with other health and care partners to call upon everyone who accesses services to help shape future health and social care.
According to the research, since COVID-19, 57% of people are more willing to actively support the NHS and social care services by providing feedback on their care. Since the outbreak, the results also show, people are more grateful for the healthcare services they receive.
This sentiment was strongest among people aged 18-34. They are now even more likely to actively support the work of health & social care services. With the public already giving generously to health causes, the polling suggests this age group is more likely to feedback on care (72%) and donate to or fundraise for a relevant health cause (52%).
Kate Terroni, Chief Inspector Adult Social Care, Care Quality Commission said:
“People working in health and social care have been going to extraordinary lengths to deliver good, safe care during this global crisis. They have never had a more crucial – or a more challenging – role to play.
“This research clearly shows the public’s appreciation for the care and support they and their loved ones have received and it’s inspiring that people are now looking for ways to channel this into practical action.
“Now more than ever, every voice really does matter. It’s only by hearing what’s working and what’s not, that health and social care providers can improve the quality of care and support that they are delivering.”
Sir Robert Francis QC, Chair of Healthwatch England said:
“These findings are good news. As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care.
“Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better.
“You can help doctors, nurses, and care workers find ways to improve support by sharing your experience.”
The research conducted following the start of the COVID-19 crisis has revealed a fascinating snapshot of how people view feedback on care:
Three-quarters (76%) of people surveyed said that feedback is an important way to improve services, yet despite a greater public willingness to contribute, some barriers do remain.
A third of respondents (36%) said they would be reluctant to provide negative feedback in case it increases pressure on services or staff.
A fifth (18%) of people now consider themselves even less likely to provide negative feedback on care. Among the key reasons cited were a recognition of the challenging circumstances health care staff face (56%) and not wanting to cause further issues for services to deal with (42%).
“Every piece of information is valuable for those delivering health and social care services, so it’s vital that people don’t hold back from giving feedback – whether it’s big or small, good or bad. It takes only a few moments, but it could make a real difference to the care that you, your loved ones and your community receives,” adds Sir Robert Francis.
The new campaign, which will run extensively on social media, aims to help services identify and address quality issues and support patients by encouraging people to share feedback on individual experiences of health and social care services in England.
People can give feedback on their experiences of care, or those of someone they care for, on the CQC website or through their local Healthwatch. Local Healthwatch organisations can also help you with advice and information to access the support you need.
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